Details About Us and How We Work
Art Supply Warehouse is located in southern California at 6672 Westminster Blvd, Westminster CA 92683. We can be reached by phone at (714) 891-3626.
Art Supply Warehouse is open Monday thru Sunday from 10am to 6pm. You can shop in our store, pick up an order or give us a call during those hours.
Curbside Pickup is available if you place an order online and have been notified by phone or email that your order is ready. Please allow 24 - 48 hours to process orders.
We will contact you when your order is ready for pickup. You can then pull your vehicle into one of our designated Curbside Pickup parking spaces right in front of the store. Let us know you're ready and we'll bring out your products.
You have 2 weeks to pick up your order once we tell you it's ready. After 2 weeks, your order will be deleted and your items will be returned to the shelves in the store.
Orders within the United States (contiguous 48 states) are shipped via UPS, but we may choose an alternative like USPS or delivery based on the situation. P.O. Box or correctional facility shipments are required to be sent via USPS and may have limited tracking. Alaska and Hawaii are done on a case by case basis depending on who can offer the best rate for the package in question. Shipping amounts are based on an estimated calculation from UPS. In some cases, an error in the database could cause the shipping amount to be wildly different than expected. We will adjust the amount accordingly.
Free Ground Shipping - We offer free ground shipping for orders over $200 when your order meets several criteria: total weight is less than 40 lbs; none of the items are oversized (typically one or more dimensions is over 40"); and the order is being shipped within the contiguous 48 states of the USA. If your order meets the requirements, this should be an option at checkout.
Orders are generally processed within 3 business days. Shipping time after that is generally based on your proximity to our warehouse in southern California. See the map below for transit times.
International Orders -
We ship orders to Canada via UPS. As with the domestic orders, we may choose to ship via USPS or another service based on the situation. We are currently not selling outside of this region.
Local Delivery -
We deliver orders to locations within about 40 miles of the store. The cost is based on the dimensions and weight of the order, which determines the type of vehicle necessary for the job. The delivery may be made by our staff in one of our vehicles, or we may contract another service to deliver your order, depending on the circumstances.
Expedited or Rush Shipping -
Expedited shipping options are available at additional cost. You will be charged the actual shipping rate. If you have special concerns or needs regarding your order, please indicate it in the comments box in the shopping cart before checkout.
Shipping Restrictions -
Aerosols will not be shipped outside of the continental USA. Although rare, some hazardous materials, such as some heavy solvents, may also have limitations on shipping. If you are local to the store we will get it to you under normal operation, if you are outside of Southern California we may need to contact you to figure it out. Either way, we will do our best to work with you on the delivery.
Out of Stock Items & Backorders
If we don't have an item for your order, we will take the best action possible for the situation. If we can source the item quickly, we'll complete your order. If we can't get the missing item quickly, we'll either remove the item and refund you or we'll substitute an equivalent item when it's appropriate. When you place your order, you can use the Add Comments button in your shopping cart to give us any guidance for your order -- such as suggesting acceptable substitutions or letting us know to just get your order out as quickly as possible and cancelling anything we don't have.
Returns, Damages & Defective Items
Returns are generally accepted up to two weeks after you receive your order. However, we always do our best to work with you. Contact us and let us know the situation.
If you receive damaged or defective items, let us know right away and we can work out the best solution for you. We may or may not need a damaged or defective item to be returned. We might send you a replacement item or refund you for the product, depending on how you would like resolution.
Returns or cancellations on purchases of items in large quantities will be subject to a restocking fee. If the quantity you return or cancel exceeds 100 units or $100, you will be charged a 50% restocking fee.
We accept Visa, Mastercard, Discover, and American Express. Net-30 accounts may charge on the website, just as you would in person or on the phone. If you have a net-30 account, please contact us so we can ensure your website account is set up properly for you. Sorry, we do not offer C.O.D.
We offer Gift Cards for use on both this website and in our retail store in southern California. You can buy physical plastic Gift Cards that we can ship to you. You can also buy eGift Cards, which are emailed directly to the inbox of the person you want to give a gift. Both types are fully functional online and in store.
You can check your balance at any time on the Gift Cards page. It will guide you through the process, which can be helpful especially if you are having trouble with one of our older Gift Cards. All of our Gift Cards do work on this site and if you can't seem to get it to work, we'll be happy to assist you -- just give us a call or let us know using the Contact page.
If you would like to order by phone, you can browse this site and fill a cart, then give us a call and tell us the item numbers and we'll put your order together. You can then pay with a credit card. If you're not sure what you need, our sales staff is very knowledgeable, and can guide you to the best products for your project.
Large Orders & Bid Orders
If you are looking to place a large order, especially for a lot of one or a kit of items, contact us and we might offer you better pricing on the items, or we might offer you more cost-effective alternative items that will still meet your needs. We would love to have the opportunity to win your business. We love to be competitive, and we love to be on the top of your go-to list, so for you this means we are willing to do whatever we can to make sure we get and keep your business. So tell us what you need, what is your plan? Tell us who you are and we'll do our best to make sure we get you the best prices on your supplies. Please contact us with your item list via phone or email. Don't forget to provide your contact information as well.
Art Supply Warehouse
6672 Westminster Blvd.
Westminster, CA 92683
Phone: (714) 891-3626 or (800) 854-6467
Fax: (714) 895-6701
Returns on purchases of items in large quantities may be subject to a restocking fee. See the Returns section above.
If your school or you as a teacher purchase large quantities of art supplies and materials throughout the year, then there are ways we can help make your purchasing easier and more fruitful. In addition to offering net-30 accounts to make your purchasing easier, there is also an additional discount for accounts who pay on time. We can set up custom accounts with supply kits, special pricing, special delivery terms or probably anything else you need to make your job easier. For example, we've brought in materials that teachers weren't able to find elsewhere. We work with many schools and teachers on an open PO basis, allowing them to purchase their supplies when they need them throughout the year. In short, we want to work WITH you. Without the support of educators, we would be dead in the water, so let us know who you are because we want to make you happy.
Net 30 Accounts
If you have a Net-30 account with Art Supply Warehouse you may charge on the website just as you would in person or on the phone. Please contact us so we can ensure your website account is set up properly for you. You must sign in to charge an order to your account.
If you do not have a Net-30 account and would like to open one, please contact us and we'll be happy to get that process started for you.
We offer the ability to open a special wholesale account. If you are a brick-and-mortar retail reseller, let us know, perhaps we can help you. We can supply you with the art materials you need at a strong discount, in many cases better than most other distributors. Contact us and we'll give you the lowdown. If you are an instructor or are otherwise looking for better "bulk" pricing, whether for personal use or resale, see the Large Orders & Bid Orders section above.
Safety Data Sheets
You can find the MSDS sheets for many products on the product pages on this site. If you need one for a product that does not have one here, please contact us and we'll get it for you. We are in direct contact with all of the manufacturers of the products we sell, so if there is any question of toxicity or other danger, just ask and we'll email it to you right away.
At Art Supply Warehouse we want you to be able to shop worry free. While we do store some of your information, rest assured we will never sell or trade it to other companies or persons. We hold your information for two reasons, to make it easier for you to order from us to notify you of sales and happenings at Art Supply Warehouse. That's it. And if you don't want to know about sales, then just let us know, and we'll make sure you aren't on the mailing lists.