*Free Shipping on orders over $150!* Click for details
Every portrait that is painted with feeling is a portrait of the artist, not of the sitter. ~Oscar Wilde
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Located @:
6672 Westminster Blvd.
Westminster, CA 92683
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(714)891-3626
(800)854-6467
Mon - Fri 9:00 - 8:00
Sat & Sun 10:00 - 6:00
(Pacific Standard Time)
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Frequently Asked Questions:

Don't see the answer you're looking for? Please contact us so we can answer your question and add it to the list here for others.

Checking Your Order Status
Ordering by Mail
Shipping Policy
Out of Stock Items/Back Orders
Payment Options
Return Policy
Bids and Quantity Discounts
Schools
Credit Account (net-30)
Wholesale Distribution
Material Safety Data Sheets (MSDS)
Site Security
Privacy
Site Policies and Standards



Checking the Status of Your Order
There are two ways to check the status or your order. You can either call us, and we'll look it up for you immediately, or use the link in your receipt email. The link should direct you to a page on this site with your order details, current status, and tracking info if available. If you call, please specify that the order was placed via the website, as it cuts down on the searching time and thus the time to get your answer.


Mail Order
If you would like to order via postal mail, you can either download the printable order form below, or browse this site and fill a cart, then print it, and mail it to us with a check or money order. Using the website cart will get you an accurate total for your purchase. If you don't have the ability to print, you could simply write down your list of items (including item number, description and price) and mail it to us along with a check or money order for your total. You may also place an order over the phone, which is convenient if you have any questions about particular products or policies. Our phone sales staff is VERY knowledgeable, and can guide you to the best products for your needs.

Click here for a Printable Order Form

If you are not using the order form above, please include the following in your mailing:
  • Complete Shipping Information
  • Complete Billing Information - This includes the Name and Address of the person or company paying the bill.
  • Alternative forms of payment - If you want to use a gift certificate or giftcard to pay for your order, please provide the number. You could also charge your order by providing a credit card number and expiration date. We don't recommend this method as the U.S. Postal service is not the most secure system.
  • Items Ordered - For each item, please include:
    • Item number
    • Description
    • Quantity
    • Size/Color Information (if applicable)
    • Price
    • Total
  • Contact Information - the best way to contact you, in case there are any questions about your order.

Mail your order form to:

Art Supply Warehouse
Attn: Order Desk
6672 Westminster Blvd.
Westminster, CA 92683


Shipping Information
Generally all domestic orders are shipped via UPS, unless going to a P.O. Box or correctional facility. International orders are shipped U.S. Postal Service. Alaska and Hawaii are done on a case by case basis depending on who can offer the best rate for the package in question. Ground Shipping Rates:

For the sake of simplicity, our shipping prices for the 48 contiguous United States is based on order total.

If your order total is Flat Rate
Less than $50 $7.95
$50 to $99.99 $11.95
$100 to $149.99 $14.95
over $150 FREE!


Alaska and Hawaii - For shipping purposes, there is no real ground service to AK or HI. Therefore, we do our best to find the best fit for the products in question. You will be notified of the shipping charges before we ship to ensure that you are okay with them, we understand that they can get out of hand on large or exceptionally heavy items, and we don't want to give you any unwanted financial surprises.

International Orders - You will be charged the actual shipping charges for your order. This can vary based on distance and weight. We'll find the best option and contact you to verify the order info and charges before shipping. Please provide a phone number and email for this purpose. Orders will not ship without verification and approval.

Free Shipping - Free shipping applies only to ground shipments of normal size and weight. Oversized products, and on occasion, exceptionally heavy products may incur a larger shipping fee. Free Shipping only applies to one destination per order. If you are having your order shipped split between different locations you will only get free shipping on the closest destination.

Oversized Items - In most cases, oversized items will be noted on the product page with a truck icon. These are items that are larger than UPS standard freight sizes, and may have to go via another method. In all cases, we will do our best to find the best price on getting these items to you and notifiy you ahead of time. Shipments by truck are generally delivered to your curb or loading dock. If you have special circumstances that require indoor delivery, assembly or other concerns let us know and we'll work with you to sort it out. If you have a concern about a particular item you want to order, please contact us and we'll figure it out for you.

Gift Cards - Orders with only a giftcard on them will not be charged shipping. If a physical giftcard is needed, it will be sent out via priority mail.

Orders are generally processed within 1 - 2 business days. Shipping time after that is generally based on your proximity to our warehouse in southern California. See the map below for transit times.

Shipping Zones

Expedited or Rush Shipping - Expedited shipping options are available at additional cost. You will be charged the actual shipping rate. Please indicate how you'd like your order to go, or the day you need it to arrive, as well as a phone number in the special instructions upon checkout. We'll contact you to verify the costs and order information with you.


Out of Stock Items and Backorders
On occasion, we run out of an item. Generally that item will be in stock shortly, however, if it just so happens that an item is not available when you place your order, we will notify you. At that point we can either ship the rest of your order immediately and backorder the missing item, or we can hold the order and ship it complete. If an item is backordered, it will be shipped to you as soon as it becomes available, and at no additional shipping cost to you. We'll let you know when we expect the missing piece, and then it's your call.


Payment Options
On this website, we accept VISA, Mastercard, Discover, American Express, Diners Club, JBC and of course Art Supply Warehouse Gift Cards. Net-30 accounts may charge on the website, just as you would in person or on the phone. If you have a net-30 account, please contact us so we can ensure your website account is set up properly for you. Sorry, we do not offer C.O.D..


Returns
Returns are generally accepted up to two weeks after you receive your order, however, we always do our best to work with you, the last thing we want is an unhappy customer.


Quantity Breaks / Large Orders
If you are looking to place a large order, especially for a lot of one or a kit of items, this section is for you.

Bid Requests
We would love to have the opportunity to win your business. We love to be competitive, and we love to be on the top of your go-to list, so for you this means we are willing to do whatever we can to make sure we get and keep your business. So tell us what you need, what is your plan? Tell us who you are and we'll do our best to make sure we get you the best prices on your supplies. Please contact us with your item list via phone, fax, email or postal service. Don't forget to provide your contact information as well.

Art Supply Warehouse
6672 Westminster Blvd.
Westminster, CA 92683

Local: 714.891.3626
Toll Free: 800.854.6467
Fax: 714.895.6701

or


School Accounts
If your school or you as a teacher purchase large quantities of art supplies and materials throughout the year, then there are ways we can help make your purchasing easier and more fruitful. In addition to offering net-30 accounts to make your purchasing easier, there is also an additional discount for accounts who pay on time. We can set up custom accounts with supply kits, special pricing, special delivery terms or probably anything else you need to make your job easier. For example, we've brought in materials that teachers weren't able to find elsewhere. We work with many schools and teachers on an open PO basis, allowing them to purchase their supplies when they need them throughout the year. In short, we want to work WITH you. Without the support of educators, we would be dead in the water, so let us know who you are because we want to make you happy.


Net-30 Accounts
If you have a Net-30 account with Art Supply Warehouse you may charge on the website just as you would in person or on the phone. Please contact us so we can ensure your website account is set up properly for you. You must sign in to charge an order to your account. Upon checkout you will see that all of your account information is already filled in, as well as fields for PO#'s and authorized purchasers if your account is set up to require them.

If you do not have a Net-30 account and would like to open one, please contact us and we'll be happy to get that process started for you.


Distribution
We offer the ability to open a special wholesale account. If you are a retail reseller, let us know, perhaps we can help you. We can supply you with the art materials you need at a strong discount, in many cases better than most other distributors. Contact us and we'll give you the lowdown.


Material Safety Data Sheets
You can find the MSDS sheets for many products on the products' page on this site. If you need one for a product that does not have one here, please contact us and we'll find it for you. We are in direct contact with all of the manufacturers of the products we sell, so if there is any question of toxicity or other danger, just ask, we'll find out for you.


Security
ArtSupplyWarehouse.com uses a 256 bit encrypted SSL to transmit your private information. This means that your information cannot be read by those who would do you harm. Shopping is safe at ArtSupplyWarehouse.com.


Privacy
At Art Supply Warehouse we want you to be able to shop worry free. While we do store some of your information, rest assured we will never sell or trade it to other companies or persons. We hold your information for two reasons, to make it easier for you to order from us in the future and to notify you of sales and happenings at Art Supply Warehouse. That's it. And if you don't want to know about sales, then just let us know, and we'll make sure you aren't on the mailing lists.


Site Policies and Standards
All pricing on this site is in United States Dollars. If you see a deal that's too good to be true, double check it, it might be real, it might be a very rare mistake in which case we'll do our best to make good with you. Some items are sold by the foot or yard and the pricing is as such, please read the full descriptions on items before purchasing. Prices are subject to change without notice.
 
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